Concerns and Complaints - Community

The Medina Valley ISD Board of Trustees encourages the general public to discuss their concerns with an appropriate district administrator who has the authority to address the concerns. Concerns should be expressed as soon as possible to allow early resolution at the lowest possible administrative level. If an informal conference fails to reach the outcome requested by the complainant, they may choose to initiate the district's formal complaint process.

All complaints/grievances are governed by law and Board policy. The two Board policies that apply to complaints brought by the general public are GF (Legal) and GF (Local). GF (Local) lists additional Board Policies that may apply to the general public complaint.  Please read the applicable policies carefully. 

Procedures and deadlines related to the district’s formal complaint process are outlined in Board Policy GF (Local).

• MVISD Board Policy related to General Public Complaints:
  • GF (Legal/Local)
    
    
• Forms: (Electronic Submission)
  
  • Level One - Public Grievance Form
  • Level Two - Public Grievance Appeal Form
  • Level Three - Public Grievance Appeal Form
    

You may request a phone call meeting or an in-person meeting to address your concerns by sending an email to [email protected] or calling 830-931-2243 extension 1100 and asking for the grievance department.  Please make us aware of the topic of your concern so we can schedule you to speak with the appropriate administrator. 

Grievance forms may be submitted by email to [email protected], fax 210-941-0456, in person at the MVISD Central Office located at 8449 FM 471 S., Castroville, TX, or by U.S. Mail to 8449 FM 471 S., Castroville, TX  78009.