The Medina Valley ISD Board of Trustees encourages the general public to discuss their concerns with an appropriate district administrator who has the authority to address the concerns. Concerns should be expressed as soon as possible to allow early resolution at the lowest possible administrative level. If an informal conference fails to reach the outcome requested by the complainant, they may choose to initiate the district's formal complaint process.

All complaints/grievances are governed by law and Board policy. The two Board policies that apply to complaints brought by the general public are GF (Legal) and GF (Local). GF (Local) lists additional Board Policies that may apply to the general public complaint.  Please read the applicable policies carefully. 

Procedures and deadlines related to the district’s formal complaint process are outlined in Board Policy GF (Local).

• MVISD Board Policy related to General Public Complaints:
  • GF (Legal)
  • GF (Local)
    
    

• Forms: (Electronic Submission)
  
  • Level One - Public Grievance Form
  • Level Two - Public Grievance Appeal Form
  • Level Three - Public Grievance Appeal Form
    
    
• Forms: (Paper/In-Person Submission)
  
  • Level One - Public Grievance Form
  • Level Two - Public Grievance Appeal Form
  • Level Three - Public Grievance Appeal Form

You may request a phone call meeting or an in-person meeting to address your concerns by sending an email to grievances@mvisd.org or calling 830-931-2243 extension 1100 and asking for the grievance department.  Please make us aware of the topic of your concern so we can schedule you to speak with the appropriate administrator. 

Grievance forms may be submitted by email to grievances@mvisd.org, fax 210-941-0456, in person at the MVISD Central Office located at 8449 FM 471 S., Castroville, TX, or by U.S. Mail to 8449 FM 471 S., Castroville, TX  78009.

The Medina Valley ISD Board of Trustees encourages students and parents to discuss their concerns and complaints through informal conferences with the appropriate teacher, principal, or other campus administrator. Concerns should be expressed as soon as possible to allow early resolution at the lowest possible administrative level. If the informal conferences fail to reach the outcome requested by the student/parent, they may choose to initiate the District's formal complaint process. 

All complaints/grievances are governed by law and Board policy. The two Board policies that apply to parent/student complaints or grievances are FNG (Legal) and FNG (Local). FNG (Local) lists additional Board Policies that may apply to the student/parent complaint.  Please read the applicable policies carefully.
 
Procedures and deadlines related to the district’s formal complaint process are outlined in Board Policy FNG (Local).

• MVISD Board Policy related to Student/Parent Complaints:
  • FNG (Legal)
  • FNG (Local)
    
    
• Forms: (Electronic Submission)
  
  • Level One - Student/Parent Grievance Form
  • Level Two - Student/Parent Grievance Appeal Form
  • Level Three - Student/Parent Grievance Appeal Form
    
    
• Forms: (Paper/In-Person Submission)
  
  • Level One - Student/Parent Grievance Form
  • Level Two - Student/Parent Grievance Appeal Form
  • Level Three - Student/Parent Grievance Appeal Form
    
    
• Student Handbooks
  • Elementary
  • Middle School
  • High School
    
    
• Student Code of Conduct

You may request a phone call meeting or an in-person meeting to address your concerns by sending an email directly to the teacher, other campus administrator, or by calling the campus at 830-931-2243.  

Grievance forms may be submitted by email to grievances@mvisd.org, fax 210-941-0456, in person at the MVISD Central Office located at 8449 FM 471 S., Castroville, TX, or by U.S. Mail to 8449 FM 471 S., Castroville, TX  78009.

The Medina Valley ISD Board of Trustees encourages employees to discuss their concerns with their supervisor, principal, other appropriate administrator, or the MVISD Human Resources Department. Concerns should be expressed as soon as possible to allow early resolution at the lowest possible administrative level. If the employee is unable to reach informal resolution of their concerns, they may choose to initiate the District's formal complaint process.

All complaints/grievances are governed by law and Board policy. The two Board policies that apply to employee complaints or grievances are DGBA (Legal) and DBGA (Local). DGBA (Local) lists additional Board Policies that may apply to the employee complaint.  Please read the applicable policies carefully.

Procedures and deadlines related to the district’s formal complaint process are outlined in Board Policy DBGA (Local).

• MVISD Board Policy related to Employee Complaints:
  • DGBA (Legal)
  • DGBA (Local)
    
    

• Forms: (Electronic Submission)
  
  • Level One - Employee Grievance Form
  • Level Two - Employee Grievance Appeal Form
  • Level Three - Employee Grievance Appeal Form
    
    
• Forms: (Paper/In-Person Submission)
  
  • Level One - Employee Grievance Form
  • Level Two - Employee Grievance Appeal Form
  • Level Three - Employee Grievance Appeal Form
    
    

• Employee Handbook
• Employee Dress Code

Grievance forms may be submitted by email to grievances@mvisd.org, fax 210-941-0456, in person at the MVISD Central Office located at 8449 FM 471 S., Castroville, TX, or by U.S. Mail to 8449 FM 471 S., Castroville, TX  78009.